For Users | Sequr Help Center

For Users

If you are using the Sequr App to open doors to your office or community, this is the place for you.

14 articles in this collection
Written by Cece Cornett

Has my Sequr mobile key invitation expired?

Sequr mobile key invitations expire if not redeemed within 30 days of issuance.

Written by Cece Cornett
Updated over a week ago

Can Sequr Support send me a new mobile key?

For security reasons, Sequr Support is unable to issue mobile keys to users.

Written by Cece Cornett
Updated over a week ago

I need a new 16-digit invitation code.

16-digit invitation codes can be used to manually add a mobile key to a mobile device.

Written by Cece Cornett
Updated over a week ago

Why is my physical keycard not granting access?

If your physical key has stopped granting you access to your property, a number of factors may be at play.

Written by Cece Cornett
Updated over a week ago

My phone was stolen and I need a new mobile key.

If your mobile device has been stolen, please contact one of your office or community administrators to request a new mobile key.

Written by Cece Cornett
Updated over a week ago

I need a new Sequr mobile key.

To obtain a new mobile key, you will need to contact one of your system administrators directly.

Written by Cece Cornett
Updated over a week ago

How to Use a PIN Code

Learn how to gain access to your office or community by using an assigned PIN code.

Written by Cece Cornett
Updated over a week ago

Why can't I add my mobile key to a secondary phone?

For security reasons, Sequr mobile keys cannot be downloaded onto multiple devices.

Written by Cece Cornett
Updated over a week ago

How do I use my Sequr mobile key?

Learn how to unlock doors and gates with your Sequr mobile key.

Written by Cece Cornett
Updated over a week ago

My Sequr mobile key disappeared.

If your Sequr key has vanished from your app's keychain, the following factors may explain why.

Written by Cece Cornett
Updated over a week ago

Why is my mobile key not unlocking the door?

If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.

Written by Cece Cornett
Updated over a week ago

Using the Unlock Widget

How to install and use the lock screen widget to unlock doors and gates.

Written by Cece Cornett
Updated over a week ago

Apple Pay turns on when I use Sequr. How can I fix this?

Apple Pay will not affect your ability to access your office or community.

Written by Cece Cornett
Updated over a week ago

Why can't I log into the Sequr app?

If you are having problems logging into your account, there are a few things you'll want to check.

Written by Cece Cornett
Updated in the last hour