When you add a new user to your Sequr system, you will be given the option to issue them a credential. If you need to issue a credential to an existing user, follow the steps below. 

1) Click on the 'Users' tab in your Sequr web portal. Navigate to the user's profile.

2) Once in the user’s profile, click the ‘+ New’ button located in the ‘Keys’ section.

3) Select the type of key you would like to issue: a mobile key or a keycard. It will be set to issue a physical keycard by default. If necessary, select the appropriate card format, key activation and expiration dates. If issuing a keycard, enter the keycard number. Press 'Save' to assign the key to the user. If issuing a mobile credential, the user will receive an email from support@sequr.io with instructions on how to activate their new key. 

4) Press 'Add New Key.' If issuing a mobile credential, the user will receive an email from support@sequr.io with instructions on how to activate their new key.

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