For Users

If you are using the Sequr App to open doors to your office or community, this is the place for you.

9 articles in this collection
Written by Cece Cornett

Why can't I add my mobile key to a secondary phone?

​For security reasons, Sequr mobile keys cannot be downloaded onto multiple devices.
Written by Cece Cornett
Updated over a week ago

How do I use my Sequr mobile key?

Learn how to unlock doors and gates with your Sequr mobile key.
Written by Cece Cornett
Updated over a week ago

My Sequr mobile key disappeared.

If your Sequr key has vanished from your app's keychain, the following factors may explain why.
Written by Cece Cornett
Updated over a week ago

Why is my mobile key not unlocking the door?

If your smartphone is failing to unlock doors or gates, try the following methods to see if they alleviate the problem.
Written by Cece Cornett
Updated over a week ago

Using the Unlock Widget

How to install and use the lock screen widget to unlock doors and gates.
Written by Cece Cornett
Updated yesterday

Apple Pay turns on when I use Sequr. How can I fix this?

Apple Pay will not affect your ability to access your office or community.
Written by Cece Cornett
Updated over a week ago

Why can't I log into the Sequr app?

If you are having problems logging into your account, you may have downloaded the wrong app.
Written by Cece Cornett
Updated over a week ago

How do I change access preferences?

Change Access Preferences to unlock doors for better security.
Written by Cece Cornett
Updated over a week ago

How do I sign up for Sequr mobile access on my iPhone?

This video walks through the initial iPhone on-boarding experience.
Written by Cece Cornett
Updated over a week ago